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Palliative and End of Life Care at Home

We provide compassionate palliative and end of life care at home, working closely with local hospices, hospitals and clinical teams to support people whose preferred place of care and death is at home. We accept Fast Track referrals for clients with a short prognosis (typically less than three months) and focus on comfort, dignity and personalised support for the person and their family.

Our approach

Our approach to palliative care is built around compassion, dignity, and truly personalised support. We take the time to understand each person’s needs, preferences, and wishes, creating a care plan that prioritises comfort and peace. Our experienced carers deliver sensitive personal care, emotional support, and practical assistance while working in close partnership with nurses, GPs, and specialist palliative teams.

By combining professional expertise with kindness and empathy, we ensure that both clients and their families feel supported, informed, and reassured throughout the end-of-life journey. Our goal is to provide comfort when it matters most.

Clinical collaboration and referrals

Fast Track referrals accepted and fast-tracked for rapid assessment and mobilisation of services.

Close liaison with local hospices and hospitals to coordinate clinical oversight, equipment, and specialist nursing input.

Integrated care planning with GPs, district nurses, specialist palliative teams and hospice teams to ensure continuity and safety.

Personal care, incontinence care and catheter care

Stoma care

Oral hygiene and mouth care

PEG and RIG tube feeding and care

Home oxygen, CPAP and BPAP support

Pressure area assessment and repositioning

Symptom recognition and management including pain, breathlessness, nausea and agitation

Medication administration and MAR chart management

Other complex care needs as required and agreed with clinical leads

All staff hold DBS checks, receive regular clinical updates and are supervised by senior clinicians to ensure best practice.

Typical care pathway

  • Referral and rapid triage — Fast Track or clinical referral reviewed and an urgent assessment arranged.
  • Comprehensive assessment — In-home assessment with the family, clinical notes and hospice input to create a personalised plan.
  • Care mobilisation — Named primary carer introduced with immediate support, equipment checks and medication plans.
  • Ongoing review — Daily or more frequent reviews with family and clinical teams; care level adjusted to changing needs.
  • Bereavement support — Practical and emotional follow-up for families, with signposting to local bereavement services and hospice support.

Out of hours and crisis support

  • 24/7 on-call management to coordinate urgent changes, additional carers or clinical escalation.
  • Overnight care and monitoring provided as clinically required.
  • Rapid escalation protocols with district nursing teams, hospice rapid response and GP services when needed.

Practical support and equipment

We organise and support use of clinical equipment at home, including oxygen concentrators, suction equipment, pressure-relieving mattresses and feeding pumps, and liaise with suppliers and clinicians to ensure safe installation and training.

Family support and communication

We provide clear daily updates, involve families in care decisions and offer sensitive guidance on what to expect. Our staff support relatives with practical tasks, emotional presence and signposting to specialist bereavement and counselling services.

Frequently Asked Questions

Can you accept Fast Track referrals?

Yes — we work with local hospices to accept Fast Track referrals and act quickly.

We aim to mobilise care rapidly once a referral and assessment are complete.

Yes — we coordinate closely with GPs, district nurses and hospice teams for clinical oversight.

Request a free care assessment. Phone: 01206 266781, Email: info@premiercareessex.uk

About Us

Premier Care Essex provides professional, compassionate home care services across Essex, helping individuals live safely, comfortably, and independently in their own homes. Our dedicated team supports older adults, people with disabilities, and those needing specialist care with dignity and respect.

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Contact us

Office 22, The Colchester Centre, Hawkins Road Colchester Essex CO2 8JX

01206 266781
info@premiercareessex.uk

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